Surf Park
Operational Readiness Services
Our Operational Readiness Packages transform your facility into a fully prepared, high-performing operation. We develop and implement detailed Standard Operating Procedures, comprehensive Emergency Action Plans, and tailored Site Safety Plans that ensure smooth, safe, and efficient workflows. The process also includes mapping the complete customer journey to elevate guest experience and designing the operational flow to optimize staffing, safety, stoke, and consistency.
With the Keville Standard, your team is equipped to deliver safe, seamless, and unforgettable surf experiences from day one.
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How will you set your pool apart?
At Keville Standard we are familiar with high throughput and buyout models. No matter what wave technology you select, we are equipped to build out documentation, customized with your vision for the guest experience, that will have your operation running safely and smoothly.
Each document—whether SOPs, EAPs, site safety plans, or operational frameworks—is built from real-world operational experience and tailored to how teams actually work on the ground. By translating best practices into streamlined, easy-to-implement standards, we help organizations reduce risk, improve training, and operate with confidence at a world-class level.
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Come for the waves and stay for the people!
We understand the clients walk through the doors for the waves, but the experience your staff provides will keep them coming back for years to come. Our team makes sure your staff is ready to respond to emergencies in and out of the water, deliver an exceptional surf experience, and make an exceptional guest experience.
Our approach is designed to build confident, competent teams capable of delivering both safe operations and exceptional guest experiences. Drawing from years at Surf Ranch and Surf Abu Dhabi, the training emphasizes clear communication, decision-making under pressure, and consistent service standards. By aligning safety protocols with hospitality-focused practices, Keville Standard ensures teams are not only prepared to manage risk and respond effectively to incidents, but also to create a welcoming, professional experience that ensures the highest operational expectations are met.
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Supporting your operations team to ensure brand standards are being upheld.
Our team will oversee your projects operation tracking NPS, injury reports, and department budgets. Additionally supporting your managers through online meetings, in person support and trainings.
Once a facility is open, Keville Standard continues to support the operations team through hands-on partnership and ongoing guidance to ensure standards are consistently met and refined. This includes post-opening audits, performance reviews, and real-time feedback to identify gaps, reinforce best practices, and adapt procedures as the operation evolves. Continued staff coaching, refresher training, and leadership support help maintain a strong safety culture while elevating the guest experience. By remaining engaged beyond opening day, Keville Standard ensures the operation stays aligned with its original vision while continuously improving efficiency, safety, and service quality.